The Baloise insurance solution includes the following cover for rented vehicles: liability and part or comprehensive cover. In the case of a caravan, the liability insurance is to be covered by the policy for the towing vehicle. Interior insurance is compulsory for some vehicles (the lessor can decide this) and breakdown assistance is already included in the lessor’s insurance for the vehicle. As a renter, you can add to the insurance cover for the rented vehicle as needed, e.g. cancellation insurance and baggage insurance.
Deductible and liability per claim: CHF 1000
You can reduce your contributions to costs (deductible) from CHF 1000 to CHF 200 per claim directly in the booking process.
You can find the General Insurance Conditions (GIC) with the cover and exclusions (e.g. operating errors, operational damage, damage to tyres) here.
Report the damage to Baloise either by telephone (0800 24 80 11 and +41 58 285 28 28 in case of connection problems abroad) or via online damage report (link according to the booking details) as soon as you are back from your camping holiday (except in case of liability damage and damage that prevents you from continuing your journey).
The following documents are required by Baloise in the event of a claim:
Inform the lessor of the Baloise’s claim number. Once the damage has been reported, the landlord will take care of repairing the damage. The landlord will retain your deposit and contact you after the damage has been repaired to refund the difference, if any.
When contacting the insurance company, it is best to have the rental contract and handover report to hand. Here, you can find the details of the lessor and camper. Should this concern an accident involving a third party, please also have the European accident report to hand.
Inform the lessor of the insurance claim number. The lessor will have the repairs carried out once the damage has been reported. The lessor will retain the deposit and get in touch with you once the damage has been corrected and reimburse you the difference, should any funds remain.
Baloise breakdown assistance covers costs in the event of a traffic accident, breakdown, vandalism or theft within Europe.
The following services are insured (non-exhaustive list):
The full-service package can be viewed in the terms and conditions of insurance.
Please contact the emergency helpline on +41 848 801 803 (24 h Service). Please have the following documents to hand:
Please contact the emergency helpline of the respective insurance company. You will receive the telephone number and the roadside assistance insurance policy from the lessor. Please have the following documents to hand:
When booking via MyCamper, renters can add cancellation insurance. This applies to events before the start of the trip.
The following events are insured if you, as a tenant, are unable to commence your booked journey, provided that they occur after the booking has been completed (non-exhaustive list)
All insured events and details can be found in the Conditions of the Baloise.
The lender must be informed immediately about the trip not taking place. The cancellation of the trip is done via the platform (go to the booking details and cancel the booking at the top right). Baloise Insurance can be informed online or via phone under +800 24 80 11 or +41 58 285 28 28 about the cancellation. The renter will need the contact information, the number of the insurance contract (the renter received it with your booking confirmation) and a detailed doctor’s certificate, a certificate of death or another official certificate.
After Baloise Insurance has checked the documents, the renter will be refunded the costs minus the price for the cancellation insurance.
In the event of cancellation, Baloise must be informed immediately. A cancellation is reported to Baloise either by telephone (0800 24 801 1 and +41 58 285 28 28 in case of connection difficulties abroad) or via online claim notification (link as per confirmation email of the camper rental). You have to report the cancellation case immediately to MyCamper and to the lender.
The following documents must be submitted to Baloise:
Baggage insurance offers cover for theft, damage and loss.
All personal items that you take with you on your trip can be insured. These may include e-bikes, surf boards, bicycles, clothes, toiletries, shoes, mobile phones, camera equipment, sports equipment and computers. The following are not covered: pets, wristwatches and pocket watches, valuables, vouchers, traveller’s cheques, transferable season tickets, jewellery and items carried for professional or commercial purposes.
Sum insured of up to CHF 10,000: deductible of CHF 50
Baggage insurance offers additional coverage to that provided by home contents insurance. At home, you are adequately insured against simple theft. Once you take your favourite items with you when you travel, such as an e-bike or bicycle, an expensive camera or golfing equipment, the level of insurance coverage provided by home contents insurance is often insufficient.
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